It’s not enough to enroll a customer. We must also keep them. Our attrition is among the lowest in the industry. Why? We hug our customers close, giving them plain language contracts, keeping them up to date on their status before they are allocated their first credits, forwarding monthly newsletters and sending them bills they understand. Our membership services department is always ready to take their calls and patiently answer their questions.
01
Welcome Packages
A confirmation email is sent immediately after a customer has completed their enrollment, followed by a Welcome Letter once their account has been verified. Our Welcome Packages inform enrollees of next steps.
02
Gift Card Incentives
Our acquisitions marketing includes gift card incentives for customers, helping to increase completed enrollments.
03
Communications
We keep our customers informed of updates to their accounts, including regular servicing communications and monthly newsletters, to ensure they remain engaged through allocation.
04
Reward Programs
05
Customer Portal
We create custom-built member portals that allow customers to access their account information, billing history and payment management 24/7.
01
Welcome Packages
02
Gift Card Incentives
03
Communications
We keep our customers informed of updates to their account, including regular servicing communications and monthly newsletters, to ensure they remain engaged through allocation.
04
Reward Programs